'We aren't just entering a new century. We're entering an era in which the focus is squarely fixed on meeting rapidly changing, technology-driven customer needs.' Linda Bardo Nicholls chairman Australia Post 1999-2000 completing the $510 million modernisation of the nation's mail delivery network in one of the most far reaching change programs undertaken by any Australian service business achieving rises in profit, productivity and return on assets recording the highest mail volume growth in nine years maintaining for the eighth year, the 45 cents standard letter rate - the fourth lowest in the Western world paying more than 170 million bills for 390 companies through Billpay piloting major new initiatives including business banking, electronic Billpay and an internet fulfilment service